Second year in a row, being awarded the Chamber of Commerce Customer Care Award

Solihull Health Check Clinic are delighted to have been nominated and awarded for a second year in a row,  the prestigious Customer Care Award, presented by Solihull Chamber of Commerce, at an awards ceremony,   held at the Holiday Inn, Birmingham Airport.  Eileen Fegan, who is the Clinical Director of Health Care at the Clinic, along with her husband  Pat, who not only manages the day to day strategic running of the Clinic, but also runs a Nursing & Care Agency, are thrilled to have been presented with the award from Paul Willoughby, FlyBe Airline

The  award ,  identifies an organisation  that  demonstrates exceptional Customer Care and has been recognised and nominated  by clients, customers, stakeholders and colleagues.

To be successful to the interview stage of the process,  the organisation will show  their commitment to customer service, going above and beyond what is normally expected of them,  to ensure the client receives an outstanding and memorable service.

The judging panel were looking for examples of behaviours and skills that can include and demonstrate  initiative, dedication, willingness to help, supportive, hard working, committed, attention to detail, open and friendly, having empathy and compassion.

The award was presented to the organisation, whom the judges felt  demonstrated exceptional customer care and had been recognised by clients, customers, stakeholders and colleagues.

Initially, when Eileen and Pat Fegan were informed the Clinic had been nominated for a second year in a row, they were delighted and honoured.  To reach the shortlist and interview stage  from dozens of entries and now be in the final on October 7th, Eileen said   “This truly is an honour and a privilege, to be considered worthy  by our patients, clients and corporate partners, for the Customer Care  award  2016.   After winning the award in 2015, it would be absolutely overwhelming to win it for a second year.  As a team, we work extremely hard, making sure our services are exceptional and this tells us that all our efforts are worth it”.

Maybe we can make it three in a row and win in 2017 !


Webpage icon Birmingham City Council Corporate Social Responsibility Award 2015
Webpage icon Eileen is our very own West Midlands Woman of the Year 2016 for Health Care
Webpage icon Chamber of Commerce Customer Care Award 2016
Webpage icon West Midlands Woman of the Year 2015
Webpage icon The Chamber of Commerce Future Face of Business Award 2015